Returns or Exchanges
Thank you for purchasing a product from Rougeret LLC. We value customer satisfaction highly, and therefore offer a fair and transparent refund policy. Please read the following carefully before purchasing.
- Refund Policy
If you are not satisfied with your purchase, Rougeret LLC allows you to request a refund or exchange within 30 days of receiving the product. We want to ensure you are satisfied with every transaction. - Return Conditions
Please return or exchange the product under the following conditions:
The product must be unused and in its original condition and packaging.
All accessories, labels, and instructions must be complete.
Refund requests must be submitted within 30 days of receiving the product. - Return Process
If you meet the above return conditions, please follow these steps to return the product:
Contact Customer Service: Please contact our customer service team via email at support@rougeret.com or by phone at (442) 732-7748, stating your reason for returning the product.
Obtain Return Authorization: After confirming your return request, we will provide you with a return number and detailed return instructions.
Preparing the Goods: Place the product, all accessories, and purchase receipt back in the original packaging. Make sure to clearly label the package with the return number.
Returning the Goods: Please send the package to the following address: 549 LUPINE WAY OCEANSIDE, CA
Postage: Unless the product is defective or incorrect, return postage is the responsibility of the customer. - Refund Processing Time
Once we receive the returned goods and confirm they meet our return policy, we will:
Process your refund within 5 business days.
All refunds will be issued through the payment method you used at the time of purchase. - Exchange Policy
If you wish to exchange an item, please follow the same process as for returns, submitting a return request first. We will process your exchange request after receiving your returned goods and confirming they meet the requirements.
If you have any questions during the refund or exchange process, please feel free to contact us. We are happy to assist you and ensure you have a satisfying shopping experience with Rougeret LLC!Thank you for choosing Rougeret LLC!